BASIC NEO has specialized in benefit plan consulting, compliance and administration services since 1990. Benefit administration is our main business, not just a sideline. Our guiding mission to provide the higher level of service that clients should expect from a niche market specialist has earned us a reputation for responsive service and professionalism.
The success of our business depends on the satisfaction of our clients. We listen carefully to what our clients tell us, and tailor our service to their needs. Our exceptional client retention rate (over 97%) validates that we consistently exceed the service expectations of our clients.
Our clients include both private and public employers, ranging from 50 employees to over 10,000. Our clients include professional groups, manufacturers, medical groups, nonprofit agencies, and school systems, covering employees all over the United States.
NEO is a member of The Employer’s Council on Flexible Compensation and the National Association of Professional Benefit Administrators. Our staff includes one of a select number of practitioners in the U.S. who have earned the designation of Certified in Flexible Compensation from ECFC’s Academy of Professional Standards & Ethics. The CFC designation is the highest professional certification available for practitioners in flexible compensation.
We are committed to quality and professionalism, and invest in training every staff member, including completion of a training and certification program to earn individual “Certified Administrator” designations in their area of expertise. Other members of our staff have earned their professional certification in Human Resources management designations (PHR, SPHR, SHRM-CP and SHRM-SCP).
We still operate our business under those “old-fashioned” policies of answering our phones and returning inquiries promptly. Just one of several reasons so many of our clients are raving fans of NEO and our friendly, helpful staff.
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